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Customer Representative

Swift Current, Saskatchewan, Canada

POSITION SUMMARY:


As a member of a Retail Branch service team and working in close partnership with the Branch sales team, you will be responsible for contributing to the overall success of the branch by meeting negotiated service goals through responding to and actioning customer requests. You provide prompt, accurate and professional service to all retail customers. More specifically, you will be responsible for meeting customers' day to day transactional needs, general inquiries and directing sales opportunities to the appropriate sales officer.


Our Domestic Banking division provides a comprehensive range of banking and investment services to almost 7 million retail, wealth management, small business and commercial customers across Canada. Our multi-channel domestic delivery network includes more than 970 branches, close to 2,750 ABMs, Internet, telephone and wireless banking.


QUALIFICATIONS:


  • You are thorough and accurate; you thrive in a team setting

  • You are courteous, empathetic and skillful at conveying information and ideas concisely and correcting issue promptly and professionally.

  • Your exceptional communication skills include the ability to listen closely to others, adapting your methods to suit your audience.

  • Strong PC skills are required.


The Scotiabank Group is an equal opportunity employer and welcomes applications from all interested parties. We thank you for your interest, however, only those candidates selected for an interview will be contacted. No agencies please.

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About Retail Banking:

The Retail Branch sales and service team helps individual customers and small businesses become financially better off, by providing advice, information and service to help them achieve their personal and business goals.

Individuals in this career field perform a variety of sales and services jobs including: achieving negotiated personal sales and sales activity goals through the identification and satisfaction of customer needs; providing excellent customer service by offering a full range of customized financial solutions; building and maintaining a portfolio of customers; promoting and maximizing the development and growth of residential mortgage business; promoting and selling lending and deposit products and services while applying sound risk analysis techniques and credit adjudication judgment.

Individuals working in this area hold a University diploma / degree and depending on the role are required to have successfully completed a qualifying course of study to obtain a licence to sell mutual funds such as the Canadian Investment Funds Course (CIFC), the Investment Funds in Canada Course (IFC), the Canadian Securities Course (CSC) and achieve a financial planning proficiency standard such as the Personal Financial Planner (PFP) and/or a designation as an Accredited Mortgage Professional (AMP).

Retail Banking job opportunities in this area include: Account Manager Small Business; Financial Advisor; Manager Customer Service; Customer Representative; Mortgage Specialist; Personal Banking Officer; Senior Personal Banking Officer.

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