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Account Manager Small Business

Ottawa, Ontario, Canada

POSITION SUMMARY:


As a member of a Retail Branch sales team, you will be responsible for contributing to the Branch overall success by achieving negotiated sales goals which include business development, retention and referral goals, through the identification and satisfaction of business and personal banking needs/preferences on both sides of the customer’s balance sheet. You will be responsible for the profitable growth of an assigned portfolio of Small Business customers; developing new relationships, while retaining and expanding existing relationships. You will manage a credit portfolio at an acceptable level of risk by completing credit review, authorizing, renewing or declining customer requests, preparing documentation and identifying any deteriorating and/or unsatisfactory trends.


Our Domestic Banking division provides a comprehensive range of banking and investment services to almost 7 million retail, wealth management, small business and commercial customers across Canada. Our multi-channel domestic delivery network includes more than 970 branches, close to 2,750 ABMs, Internet, telephone and wireless banking.


Applicants must be willing to commute across the City of Ottawa



QUALIFICATIONS:


  • You possess a results oriented attitude and have sound knowledge of the small business market including the features and benefits of small business products and services, applicable risk management policies and legal and security documentation for small business products.

  • You demonstrate excellent business development techniques and are conversant with small business legal structures and life cycles, competitor offerings and alternate sources of financing.

  • You have good organizational skills and are flexible to adapt to a constantly changing environment.

  • You are a strong relationship builder and communicator; and enjoy meeting people and are proficient at collaborating with others.


EDUCATION AND ACCREDITATIONS:

  • You have a University/College diploma/degree in a business related discipline.


The Scotiabank Group is an equal opportunity employer and welcomes applications from all interested parties. We thank you for your interest, however, only those candidates selected for an interview will be contacted. No agencies please.

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About Retail Banking:

The Retail Branch sales and service team helps individual customers and small businesses become financially better off, by providing advice, information and service to help them achieve their personal and business goals.

Individuals in this career field perform a variety of sales and services jobs including: achieving negotiated personal sales and sales activity goals through the identification and satisfaction of customer needs; providing excellent customer service by offering a full range of customized financial solutions; building and maintaining a portfolio of customers; promoting and maximizing the development and growth of residential mortgage business; promoting and selling lending and deposit products and services while applying sound risk analysis techniques and credit adjudication judgment.

Individuals working in this area hold a University diploma / degree and depending on the role are required to have successfully completed a qualifying course of study to obtain a licence to sell mutual funds such as the Canadian Investment Funds Course (CIFC), the Investment Funds in Canada Course (IFC), the Canadian Securities Course (CSC) and achieve a financial planning proficiency standard such as the Personal Financial Planner (PFP) and/or a designation as an Accredited Mortgage Professional (AMP).

Retail Banking job opportunities in this area include: Account Manager Small Business; Financial Advisor; Manager Customer Service; Customer Representative; Mortgage Specialist; Personal Banking Officer; Senior Personal Banking Officer.

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