Administrative Associate

Kelowna, British Columbia, Canada

POSITION SUMMARY:
The Administrative Associate's, who is licensed as an Investment Representative, primary focus is to assist an advisor in the in the day to day trading and the administration of an Advisor's business. The Administrative Associate may support more than one advisor who typically have different types of business (ex. Transactional vs. fee- based)

QUALIFICATIONS:

Accountability 1
Ensure a high level of client service by supporting advisor in the annual review of clients portfolios and in the development of a financial plans, ensuring the portfolio still meet the current or updated risk profile by gathering and analyzing information as per the advisors instructions. Working with the advisor to develop and distribute newsletters by managing the approvals required by the organization, the graphic layout, word processing and distribution etc.

Accountability 2
Responding to client inquiries in a timely, responsive manner by resolving issues and effecting client transactions expeditiously and accurately, escalating issues to advisor when appropriate. Issue instructions for client withdrawals, deposits, swaps and transfers according to client or advisor's instructions

Accountability 3
Ensures effective client administration by following up with clients on missing documentation required as per the industry regulatory requirements and maintaining client files and information of the appropriate systems. Also, responsible for checking daily trades and all system entries in accounts for timelines and accuracy

Accountability 4
Increase commission revenue by reviewing and reducing all restricted accounts and assist in idea generation and implementation of marketing campaigns. Responsible for supporting advisor in client appreciation events and seminars

Accountability 5
Must adhere to all firm and regulatory policies by remaining up to date with all the regulatory rules and trading activities as it relates to a clients account and ensure client interaction is accurately documented

Accountability 6
Act as a back up to other Administrative Associates/Assistants as required

Complexity of Position
Provide excellent client service

Customer Focus

Relationship building

Accurate and thorough

Able to meet deadlines

Clear understanding of all industry and firm compliance regulations

Self starter



Skills
Musts:

Must have completed the CSC, CPH and 30 day IRT training

Must maintain license in good standing by complying with industry regulations

Must have excellent written and verbal communication skills

Must have strong organizational skills

Must be able to take initiative and work independently

Service oriented

Preferreds:

Industry experience


The Scotiabank Group is an equal opportunity employer and welcomes applications from all interested parties. We thank you for your interest, however, only those candidates selected for an interview will be contacted.
No agencies please.